Front Desk
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Answer incoming calls on a multi-line telephone system with professionalism and efficiency while scheduling and confirming patient appointments. Greet patients and visitors, collect co-pays, and notify the doctor of cancellations. Transfer calls, take accurate messages, type correspondence, transcribe visit details into medical reports, and prepare daily appointment schedules. Work Monday, Wednesday, and Friday from 8:00am to 5:30pm. This part-time role supports a medical office environment where exceptional customer service and confidentiality are essential for maintaining a welcoming atmosphere for patients, staff, and visitors.
Required Qualifications
- High School Diploma or equivalent
- Ability to maintain professionalism, confidentiality, and diplomacy
- Strong interpersonal skills with the ability to work with diverse individuals
- Detail-oriented with strong follow-up and multitasking capabilities
- Adaptable and flexible in a fast-paced, ever-changing environment
- Basic knowledge of Microsoft Office (Word, Excel, Outlook), fax machines and internet software
- Front desk or medical office experience
- Familiarity with electronic medical records (EMR)
- Hours: Monday, Wednesday and Friday 8:00am to 5:30pm
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