Front Desk Administrator - Houston, Texas
On-siteHouston, Texas, United States
Job Summary
Greet and assist deployed linemen and field staff during hotel check-in and check-out processes. Set up check-in areas with tables, signage, and departure reminders. Distribute room keys, track assignments using rosters, and maintain accurate lodging records with real-time occupancy updates. Communicate directly with hotel staff to confirm reservations, resolve availability issues, and locate alternate accommodations if hotels are over capacity. Troubleshoot lodging-related problems and escalate complex issues to the logistics team as needed. Provide clear guidance to incoming and outgoing personnel while supporting field operations through collaboration with administrative and supervisory teams. These seasonal positions require deployment within 24 to 72 hours of notification, with rotations lasting several days to weeks depending on disaster response needs.
Required Qualifications
- High school diploma or equivalent
- Strong administrative and organizational skills
- Ability to remain professional, courteous, and helpful in high-demand environments
- Problem-solving mindset with a focus on providing timely and effective solutions
- Excellent verbal and written communication skills
- Comfortable working irregular hours, including nights, weekends, and holidays during deployments
- Valid driver's license
- Reliable transportation
Desired Qualifications
- Previous experience in hospitality, hotel operations, customer service, or logistics coordination
- Comfortable managing fast-paced interactions, solving lodging-related issues, and using technology to maintain accurate records
- Proficiency with Microsoft Office and mobile communication tools
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