Front Desk Administrator - Denver, CO

Collaborate with the Office Manager to set goals, manage outcomes, and provide timely follow-through for complex administrative tasks. Create a welcoming atmosphere for clients by using active listening skills and an empathetic tone while processing high volumes of inbound emails, chats, and phone inquiries. Follow check-in procedures to ensure accuracy of demographics, collect balance due, and schedule future appointments, becoming an expert on provider messaging, schedule management, and intake procedures. Support clients and providers with technology troubleshooting, including the patient portal and telehealth module, while maintaining strict HIPAA guidelines and securing PHI. Address client complaints, escalate unresolved issues as needed, and assess current processes to recommend improvements. Maintain a professional, clean office environment and act as a brand ambassador for the mental health care providers we serve.