French speaking Fitbit Products Support Specialist in Bulgaria - Relocation pack
RemoteBulgaria or France
Job Summary
Provide exceptional customer support to French-speaking Fitbit users via phone, email, and chat. Assist customers with device setup, syncing, troubleshooting, and account-related enquiries while helping users understand Fitbit features, apps, and health tracking capabilities. Resolve technical issues efficiently, accurately document interactions using internal support systems, and collaborate with colleagues and technical teams to deliver fast solutions. Fluency in French is required for daily communication, with English at B1 level for training. This role offers relocation assistance, fully paid training, and a stable international career path within a multicultural environment.
Required Qualifications
- Fluency in French language for daily communication with customers
- Good command of English (B1 or similar) for training and internal communication
- Basic understanding of iOS and Android OS use/features
- Demonstrating empathy
- Desire to help customers as best as possible and willing to contribute to the team's success / be a team-player
- Result-oriented with personal performance
- Friendly and outgoing personality
- Looking for a long-term employment
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