French Speaking Customer Service Support Representative
HybridDebrecen, Hajdú-Bihar, Hungary
Job Summary
Manage customer orders, product returns, and quotations with accuracy while handling inbound and outbound interactions via phone, email, and chat. Support pre-sales and post-booking activities by coordinating logistics arrangements, order tracking, and timely follow-ups to resolution. Collaborate with sales, logistics, and operations teams to remove roadblocks, handle escalations, and drive continuous improvement opportunities. Maintain accurate customer data and use Oracle, SFDC, and other internal systems to ensure compliance. Actively contribute during peak business periods to support revenue maximization and coach team members on best practices.
Required Qualifications
- Bachelor's degree or relevant experience in customer service or shared services
- Strong communication skills in English (written and verbal)
- Professional proficiency in French (written and verbal) to support customer interactions
- Experience in customer operations, preferably in a Shared Service Center environment
- Ability to manage multiple priorities in a fast-paced, results-driven environment
- Strong problem-solving and decision-making skills
- Customer-focused mindset with a high sense of ownership and accountability
- Effective time management and organizational skills
- Confidence in using digital tools, systems, and enterprise applications
- Flexibility to work within business hours (Monday–Friday) with occasional overtime based on business needs
Desired Qualifications
- Experience with Oracle, Salesforce (SFDC), or similar ERP/CRM systems
- Knowledge of KCS or other knowledge management methodologies
- Experience handling escalations and complex customer cases
- Background in process improvement or project participation/leadership
- 2–4 years of experience in a Shared Service Center environment
- Exposure to sales support or order management processes in a global organization
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