French-speaking Customer Service Representative (Level I) – Banking & Insurance
On-siteGuimarães, Braga, Portugal
Job Summary
Serve as the welcoming first point of contact for French-speaking customers on an inbound queue, listening actively to resolve inquiries and answer banking and insurance questions. Connect the dots during conversations to introduce and recommend relevant products and services that match customer needs while collaborating with a local team to maintain service standards and hit commercial milestones. This on-site role in Guimarães requires native or near-native French proficiency, excellent active listening, and a customer-first mindset for a 40-hour weekly schedule from Monday to Saturday. Independent relocation is required as assistance is not provided.
Required Qualifications
- Native or near-native (C2) proficiency in French (both written and spoken)
- Excellent active listening skills
- Confident, clear, and empathetic phone presence
- Strong customer-first approach
- Genuine interest or aptitude for sales and consultation
- Ready and available to work on-site in Guimarães
- Availability for 40 hours per week
- Schedule covering Monday-to-Saturday
- Shifts between 07:30 and 18:00
- Sunday fixed off
- One rotating weekday off
- Possession of all necessary, valid documents required to live and work legally in Portugal immediately
- NIF
- NISS
- Valid EU residency/work permit
- Independent relocation
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