French speaker customer service
On-siteLisbon, Lisbon, Portugal
Job Summary
Handle inbound calls, emails, and chat from Spanish-speaking customers regarding reservations, changes, cancellations, and other inquiries. Provide accurate information on flights, policies, and procedures while resolving customer issues in a professional and empathetic manner. Escalate complex cases to the appropriate departments when needed to maintain high-quality service standards. Work effectively in a fast-paced, multicultural environment on a rotational schedule including weekends and holidays, with on-site availability in Lisbon. Requires French (C1) and English (B2) proficiency plus minimum six months of contact centre experience.
Required Qualifications
- French (C1 or higher, mandatory)
- English (B2 or higher)
- Minimum 6 months of experience in a Contact Centre environment (mandatory)
- Strong communication and interpersonal skills
- Problem-solving mindset with attention to detail
- Flexibility to work on a rotational schedule, including weekends and holidays
- Availability to work on-site in Lisbon
- CV in English
- EU ID or valid Residence Card
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