French Market Technical Support Specialist
On-siteHeredia, Heredia Province, Costa Rica
Job Summary
Answer incoming calls, respond to tickets, and engage customers via email as the first point of contact for clients across the EMEA region. Consult customers to provide information about platform builds and configuration, while troubleshooting technical hardware issues with POS and payment terminals. Document, submit, and track platform bugs in JIRA until resolution. Perform various administrative duties including market research and internal process consistency checks. Work within a global hybrid team using Salesforce Service Cloud, applying prior knowledge from SaaS or POS payments environments to deliver timely responses. Complete a technical assessment and background check prior to employment.
Required Qualifications
- Fluent C1 French and C1 English speaker
- 1-2 years of experience working in a similar role within a SaaS or POS payments business
- Formal IT qualifications
- Experience using ticketing systems - Salesforce Service Cloud
- You reside in Heredia, Costa Rica
- Willing to proactively self-learn about technology and work autonomously in a fast-paced, entrepreneurial environment
- Demonstrated experience with troubleshooting methodologies and implementing them in your workflow
- Great customer service skills; demonstrated experience is a must
- High level of organizational skills and time management skills
- Strong attention to detail
- You will be very tech-savvy and able to pick up new tools very quickly
- Must be a fluent C1 French and C1 English speaker
- You must have 1-2 years of experience working in a similar role within a SaaS or POS payments business
- Formal IT qualifications
- Experience using ticketing systems - Salesforce Service Cloud
- You reside in Heredia, Costa Rica
- Willing to proactively self-learn about technology and work autonomously in a fast-paced, entrepreneurial environment
- You have demonstrated experience with troubleshooting methodologies and implementing them in your workflow
- Great customer service skills; demonstrated experience is a must
- High level of organizational skills and time management skills
- Strong attention to detail
- You will be very tech-savvy and able to pick up new tools very quickly
Desired Qualifications
- Bachelor's degree in a related field
- Troubleshooting experience working with payment systems as well as APIs
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