French & Italian speaking Quality Analyst for Consumer Brand - Athens, Greece
On-siteAthens, Attica, Greece
Job Summary
Monitor and evaluate consumer interactions across multiple channels, analyzing quality data to identify trends, gaps, and improvement opportunities. Provide structured feedback and coaching to improve performance while conducting calibration sessions to ensure consistency in quality scoring. Collaborate with Operations, Training, and Quality teams to maintain and update QA documentation, scorecards, and guidelines, supporting onboarding and training from a quality perspective. Contribute to continuous improvement initiatives and ensure compliance with internal standards, including Health & Safety policies. This on-site role in Athens requires French, Italian, and English fluency (C1/C2) and at least nine months of BPO experience.
Required Qualifications
- French and Italian (C1/C2) – written and spoken
- English (C1/C2) – written and spoken
- Minimum 9 months' experience in a BPO or contact center environment
- Must be able to commute to the Athens office (on-site role)
- Must hold EU citizenship or valid work permit for Greece
- Be a local candidate since the position is office based in Athens, Greece
Desired Qualifications
- Experience in Quality Assurance or coaching roles is an advantage
- Post-secondary education or equivalent experience preferred
- Relevant industry experience is an advantage but not required, such as: Beauty Care: cosmetic ingredients, hair dye processes, product effects
- Relevant industry experience is an advantage but not required, such as: Home & Laundry Care: product formulations and practical applications
- Interest in Artificial Intelligence (AI) is a plus
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