French/English Chat & Email Support | Fixed-Term
Remote · Bucharest, București, Romania
Job Summary
French and English-speaking customer support role handling email and live chat for multiple partners across Edtech, ecommerce, fintech, health and wellness sectors. Remote in Romania (Bucharest). Temporary 6-month contract. Responsibilities include handling inquiries about orders, product usage, account questions, and basic technical troubleshooting; meeting KPIs for response time and resolution quality; collaborating cross-functionally; sharing feedback to improve products and processes; identifying trends from customer interactions and proactively suggesting updates; navigating multiple systems and tools; supporting additional tasks as directed by the Customer Happiness Manager. Requires 1+ year of customer service experience, excellent English and French (written and verbal) skills, and familiarity with Zendesk is a plus; strong time-management and an proactive, collaborative, problem-solving approach. Remote work arrangement offered with potential exposure to various industries and products; opportunities for training and career development.
Required Qualifications
- 1+ years of experience in a customer service role
- Excellent English and French skills (written and verbal)
- Experience with Zendesk (or related) is a plus
- Organized and capable of managing time with colleagues in different time zones
- Experience working within consumer goods, toys, or electronics industries is a plus
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