French Cx Team Lead
$42,000–$47,500 year
On-site · Leeds, England, United Kingdom or Morley, England, United Kingdom
Job Summary
Lead, mentor, and coach a multilingual French- and Italian-speaking support team to deliver exceptional customer service across channels; manage team performance, KPIs, SLAs, and escalated interactions; oversee scheduling and workloads; drive continuous improvements in processes, onboarding, and handovers to ensure high-quality service and positive customer journeys. The role emphasizes ownership of team outcomes, collaboration with internal stakeholders, and fostering a motivated, high-performing team culture.
Required Qualifications
- Fluency in French (written and spoken)
- Minimum 1 year of leadership experience in a customer-facing or support environment
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