French Business Consultant Athens On-Site & Remote Greece (Relocation Provided)

Respond to and record consumer enquiries via phone lines, maintaining accurate data input on the customer services database. Troubleshoot common problems using open questions, support documents, and system training while offering recommendations for frequently asked questions. Ensure client complaints are dealt with and logged according to the company's escalation policy, and resolve all support calls and emails within agreed SLAs. Starting dates are March and April with a 40-hour work week in shifts. The role offers an initial 6/12-month contract with performance bonuses, paid travel expenses, and accommodation assistance for relocating candidates. Fluent French and English (B1/B2) with a writing speed of 25 words per minute are required.