French Business Consultant Athens On-Site & Remote Greece (Relocation Provided)

Respond to and record consumer enquiries via free phone lines, maintaining accurate data input of feedback on the customer services database. Troubleshoot common problems using open questions, support documents, and system training while offering recommendations for frequently asked questions. Ensure client complaints are dealt with and logged in line with the company's complaints escalation policy, and answer all support calls and emails within agreed SLAs. This role requires fluent French and English (B1/B2) with a writing speed of 25 words per minute. Starting dates are March and April, with a salary of 1045 (x14 months) plus performance bonus.