French Bilingual Client Service Specialist IV
On-site · Toronto, Ontario, Canada
Toronto, Ontario, CanadaOn-siteFull TimeMid LevelHigh School Or EquivalentInvestment BankingEnterprise
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Enterprise
Industry
Investment Banking
Job Summary
French Bilingual Client Service Supervisor provides phone-based support to US/Canadian merchants, resolves payment processing and technical inquiries, conducts team huddles, reviews escalations, and ensures first call resolution. Must work in-office in Toronto five days a week, handle chat and phone interactions, navigate multiple applications, and maintain regulatory practices while delivering empathetic service in both French and English.
Required Qualifications
- High School Diploma or equivalent
- French bilingual proficiency
- French and English bilingual requirement
- Proficiency with Windows and basic computer functions
- Ability to work in an office five days a week
- Experience in customer support or phone-based interactions
- Flexibility to work weekends and late shifts
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