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JPMorgan Chase2 months ago

French Bilingual Client Service Specialist IV

On-site · Toronto, Ontario, Canada

Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Enterprise
Industry
Investment Banking

Job Summary

French Bilingual Client Service Supervisor provides phone-based support to US/Canadian merchants, resolves payment processing and technical inquiries, conducts team huddles, reviews escalations, and ensures first call resolution. Must work in-office in Toronto five days a week, handle chat and phone interactions, navigate multiple applications, and maintain regulatory practices while delivering empathetic service in both French and English.

Required Qualifications

  • High School Diploma or equivalent
  • French bilingual proficiency
  • French and English bilingual requirement
  • Proficiency with Windows and basic computer functions
  • Ability to work in an office five days a week
  • Experience in customer support or phone-based interactions
  • Flexibility to work weekends and late shifts
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JPMorgan Chase

French Bilingual Client Service Specialist IV

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