Freight Support and Compliance Executive
On-siteAshford Kent, England, United Kingdom
Job Summary
Act as the first point of contact for freight customers, resolving queries promptly via phone and email while supporting onboarding, training, and ongoing assistance for new clients. Manage accurate data input across all systems to ensure audit readiness and compliance, and assist with core freight processes including bookings, rate validation, and administrative tasks. Collaborate with Sales, Finance, and Admin/Compliance to resolve issues, prevent disputes, and maintain a positive customer experience. This role requires a minimum of one year's customer service experience and strong attention to detail, with a desirable background in the freight or logistics industry.
Required Qualifications
- Excellent communication skills
- Customer-first mindset
- Minimum of 1 year's customer service experience in an office environment
- Driven by accuracy and compliance
- Strong attention to detail
- Confidence managing systems and data in a fast-paced setting
- Ability to thrive in a team environment
Desired Qualifications
- Experience working in the freight or logistics industry
- Ability to speak English and an additional language
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