Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d)
On-siteMunich, Bavaria, Germany or Munich, North Dakota, United States
Munich, Bavaria, Germany or Munich, North Dakota, United StatesOn-siteContractLarge
ContractLarge
Job Summary
Provide freelance, on-site IT support at the client's Munich location, delivering both Level 1 and Level 2 technical services. Ensure smooth operation of IT infrastructure by troubleshooting and resolving hardware and software issues efficiently. Support end-users to address technical queries timely while maintaining high levels of user satisfaction through effective service delivery. Collaborate with team members and stakeholders to optimize IT performance.
Required Qualifications
- Proven experience in both Level 1 and Level 2 IT support roles.
- Strong troubleshooting skills and a proactive approach to problem-solving.
- Excellent communication skills to work effectively with end-users and technical teams.
- Fluent in German and English (both written and spoken).
- Familiarity with Microsoft Entra ID (Azure Active Directory administration).
- Experience using ServiceNow for ticket and incident management.
Desired Qualifications
- Ability to work with and learn company-specific deployment and support tools.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.