Free People Wholesale Operations Coordinator
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Own Return Authorizations and Credits for the Sale's Team, managing monthly budgets and providing weekly and end-of-month reporting to ensure targets are met. Partner with Account Executives to complete customer requests timely and accurately, offering information to guide order entry decisions and suggesting process improvements for atypical situations. Enter orders accurately to meet customer requests and manage order flow via allocations to US and UK fulfillment centers while balancing customer needs with sales maximization. Assist with new account setups in ERP and B2B systems and lead cross-functional communication with Credit, Customer Service, Transportation, and the Fulfillment Center. Support team members during heavy workflow periods such as end of month and order entry post wholesale shows.
Required Qualifications
- Demonstrated excellence in retail customer service and advocacy
- Strong communicator: proactive, effective, and positive
- Excellent team leadership, as measured by positive feedback from internal partners and customers
- Professional and respectful with all internal teams and external customers
Desired Qualifications
- Associate's or Bachelor's Degree in Fashion, Business, or a related field a plus but not required
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