FRCPS Lead Family Support Specialist
$54,000–$58,000 year
HybridWest Columbia, South Carolina, United States
EXPIREDWest Columbia, South Carolina, United StatesHybridFull Time$54,000–$58,000 yearSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Maintain a limited caseload to provide direct family support, including assessments, service planning, resource coordination, and progress monitoring. Serve as the primary operational resource for the FRCPS team, managing backup coverage, case documentation review, and troubleshooting engagement barriers. Coordinate daily communication with South Carolina Department of Social Services partners, attend joint meetings, and resolve coordination issues. Develop community resource guides, facilitate warm handoffs between agencies, and assist staff with challenging home visits or new employee onboarding. Identify recurring operational trends and barriers to strengthen program workflows and service delivery.
Required Qualifications
- Bachelor's degree in Social Work, Psychology, Human Services, or a related field
- 3+ years of relevant experience
- Master's degree in a related field
- 1+ year of experience
- Valid driver's license
- Reliable transportation
- Willingness to transport clients
- Flexibility to work evenings
- Flexibility to work occasional weekends
- Licensure as required by state law
- Ability and willingness to carry a limited caseload
- Ability and willingness to provide direct services as needed
- Successful completion of required background screening
- Successful completion of required reference check
- Successful completion of required driving record check
- Successful completion of required child welfare check
- Successful completion of required agency screening
- Commitment to confidentiality
- Commitment to mandated reporting
- Commitment to accurate documentation
- Commitment to ethical practice
- Commitment to compliance with agency policies
- Commitment to compliance with contractual requirements
- Ability to travel within South Carolina
- Ability to travel for home visits
- Ability to travel for staff support
- Ability to travel for DSS meetings
- Ability to travel for partner meetings
- Ability to travel for court
- Ability to travel for outreach
- Ability to travel for other program needs
- Flexibility to adjust priorities based on family needs
- Flexibility to adjust priorities based on staffing needs
- Flexibility to adjust priorities based on program needs
Desired Qualifications
- Prior experience in family preservation
- Prior experience in child welfare
- Prior experience in case management
- Strong understanding of child development
- Strong understanding of trauma-informed care
- Strong understanding of family systems
- Strong understanding of behavioral health
- Strong understanding of community resources
- Effective group facilitation skills
- Effective case coordination skills
- Experience working across cultures
- Experience working with diverse populations
- Ability to work independently
- Ability to manage multiple responsibilities
- Strong written communication skills
- Strong verbal communication skills
- Commitment to self-care
- Commitment to professional development
- Strong knowledge of child welfare
- Strong knowledge of family preservation
- Strong knowledge of trauma-informed care
- Strong knowledge of family systems
- Strong knowledge of child development
- Strong knowledge of community-based services
- Strong skills in family engagement
- Strong skills in case management
- Strong skills in service planning
- Strong skills in resource coordination
- Strong skills in advocacy
- Strong skills in documentation
- Strong skills in transition planning
- Ability to troubleshoot routine case challenges
- Ability to troubleshoot routine engagement challenges
- Ability to troubleshoot routine resource challenges
- Ability to troubleshoot routine workflow challenges
- Ability to recognize when concerns require supervisory escalation
- Ability to recognize when concerns require leadership escalation
- Ability to serve as a knowledgeable team resource
- Ability to maintain clear boundaries between lead support and formal supervision
- Ability to build effective partnerships
- Strong knowledge of community resources
- Ability to develop practical referral tools
- Ability to develop outreach materials
- Ability to develop other supports for families
- Ability to develop other supports for staff
- Strong organizational skills
- Strong problem-solving skills
- Ability to balance a limited caseload
- Ability to balance DSS coordination
- Ability to balance staff support
- Ability to balance outreach
- Ability to balance backup coverage
- Ability to balance changing program priorities
- Comfort using electronic records
- Comfort using Microsoft 365
- Comfort using shared tracking tools
- Sound professional judgment
- Sound ethical decision-making
- Appropriate professional boundaries
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