Fraud Supervisor
On-site · Cincinnati, Ohio, United States
Job Summary
Lead and coach a Fraud Operations team of Fraud Analysts to ensure efficient production output, quality, and customer service standards while aligning with bank policies. Serve as an internal expert on fraud resolution practices, providing guidance across functional areas to address risk and improve customer experience. Develop training programs and policies for the department, participate in setting performance metrics, and conduct regular team meetings. Act as liaison with Information Technology for fraud operation systems, communicate significant issues to management, and lead special projects as assigned. Manage escalated inquiries related to fraud or suspicious activity, supervise staff performance, and promote cross-training and teamwork.
Required Qualifications
- Bachelor's degree or equivalent work experience required
- Five+ years’ experience in banking, financial crimes, or equivalent experience, with one year of supervisory experience preferred
- Expert level knowledge of fraud department processes and products
- Strong leadership, organization and communication skills
- Proactive in identifying potential concerns and following up to resolve issues
- Ability to work independently and meet deadlines
- Proficient with a variety of computer-based systems and Microsoft Office products
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