Fraud Specialist
Hybrid · Edinburgh, Scotland, United Kingdom
Job Summary
Fraud Investigator in JPMorgan Chase’s Fraud Operations team focusing on detecting and preventing first party fraud. Responsible for omni-channel customer-service delivery, screening onboarding applications to mitigate risk, monitoring accounts for suspicious activity, collaborating with banks and internal teams, conducting investigations into payment activity to identify fraud, and communicating findings to stakeholders. Responsibilities include staying current on fraud and scam trends, supporting case resolution, ensuring regulatory compliance, and driving process improvements within fraud operations.
Required Qualifications
- Minimum 2 years’ experience in customer operations in a bank, preferably focused on the United Kingdom
- Experience leading complex investigations with an analytical mindset
- Meticulous attention to detail and high standards of quality in an operational role
- Ability to work independently and as part of a team, meeting deadlines
- Ability to work effectively with key stakeholders to achieve positive outcomes
- Demonstrable understanding of banking regulations, ideally with a fraud focus
- Strong communication skills
Desired Qualifications
- Experience collaborating with industry partners to prevent fraud
- Knowledge of current fraud and scam trends
- Experience in omni-channel customer service environments
- Ability to manage multiple cases and prioritize workload
- Experience in financial crime investigations
- Strong stakeholder management and influencing skills
- Experience supporting process improvements in fraud operations
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