Fraud Specialist I
On-site · San Antonio, Texas, United States
Job Summary
Fraud Specialist I at JPMorganChase handles a high volume of inbound calls in a fast-paced call center, delivering customer service for financial products while following established procedures. Responsibilities include interpreting customer needs, maintaining efficiency across multiple computer systems, owning customer interactions with empathy, and coordinating with supervisors on non-standard issues. The role requires strong communication, adaptability to diverse cultures and environments, and the ability to work both independently and with a team. Candidates should have at least 1 year of customer contact experience, a high school diploma or GED, proficient computer skills, and a willingness to work varied hours including evenings and weekends.
Required Qualifications
- High school diploma or GED
- at least 1 year of experience in phone or face-to-face settings
- ability to multitask with computer systems
- ability to learn products and systems quickly
- professional communication and empathy
- effective problem-solving skills
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.