Fraud Specialist I - Bilingual
On-site · San Antonio, Texas, United States
Job Summary
Fraud Specialist I (Bilingual) at JPMorganChase delivers inbound customer service for financial products in a fast-paced call center. Handles high-volume calls, interprets needs, and provides empathetic, compliant support in both Spanish and English, leveraging multiple computer systems to resolve routine issues and escalate non-standard problems to the supervisor. Works independently and with the team to meet goals within a well-defined framework, following regulatory and departmental procedures and building strong customer relationships in a dynamic environment.
Required Qualifications
- Reading and speaking in both Spanish and English fluently is required for this role
- Communication, information gathering, and decision-making skills
- Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings
- Ability to manage complex customer interactions using empathy, composure, and sound judgement
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
- Ability to solve problems and effectively present and explain solutions
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
- High school diploma or GED required
Desired Qualifications
- Developing ability to use data to understand issues and opportunities
- Developing skills in using AI technology for automation and prompt writing
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