Fraud Risk Management and Operations Manager
$72,000–$120,000 year
Hybrid · Troy, Michigan, United States or Franklin, Tennessee, United States
Job Summary
Oversee Fraud Risk Management and Operations, including Level 1 alert review and Level 2 investigations; develop and maintain fraud detection procedures, alerts, and case handling; ensure alignment with regulatory requirements (BSA/AML) and SAR thresholds; drive cross-functional collaboration to enhance fraud rules, controls, and detection strategies; manage performance against SLAs, scalability through automation, and documentation standards; guide a team focused on alert disposition accuracy, investigative quality, and timely resolutions; participate in risk assessments and partner with Risk, Compliance, Product, and Operations to reduce fraud across products and channels.
Required Qualifications
- Bachelor's degree or equivalent education and work experience
- CAMS, CFE, or other fraud/financial crimes certification preferred
- Typically 5+ years with bachelor's or equivalent
- Experience in fraud operations, including alert review, case investigation, and fraud typology analysis
- Operates within established guidelines; decisions require validation for non-standard fraud scenarios or high-risk escalations
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