Fraud Prevention Operations Manager
On-site · Bogotá, Bogota D.C., Colombia
Job Summary
As a Fraud Prevention Operations Manager, you will own the operational execution of the fraud strategy, meeting targets for loss percentages and ATO rates. You will standardize governance and documentation for fraud operations, and build a high-performing fraud unit while leading the rollout of new controls and providing operational insights. The role requires proven leadership experience in Fraud, Risk, or Compliance, hands-on expertise in IDV and KYC, and a deep understanding of the Colombian financial fraud landscape, along with strong skills in KPI management and process design.
Required Qualifications
- Proven experience leading supervisors and large-scale operational teams within Fraud, Risk, or Compliance departments
- Hands-on experience with Identity Verification (IDV), Know Your Customer (KYC/KYP), and complex fraud investigations
- Deep understanding of the fraud landscape within the Colombian financial system and the associated regulatory constraints
- Expert ability to implement standard management structures (Mission, Outcomes, Competencies) across various roles
- Mastery of operational routines and rituals to ensure KPIs and SLAs are consistently monitored and achieved
- Strong documentation skills, ensuring all fraud processes are audited and standardized
- Ability to interpret complex fraud data and loss metrics to drive operational pivots
- Experience collaborating with Business Managers and Risk teams to translate strategic "guardrails" into daily team actions
- Demonstrated ability to plan and execute technical rollouts, ensuring teams are trained and QA processes are in place before go-live
- Proactive mindset for identifying operational gaps and designing scalable tools to mitigate risk
Desired Qualifications
- Operational Leadership
- Governance & KPI Management
- Analytical & Quantitative Mindset
- Change Management & Process Design
- Extreme Ownership & Bias for Action
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