Fraud Prevention Manager
RemoteBarcelona, Catalonia, Spain
Barcelona, Catalonia, SpainRemoteFull TimeMedium
Full TimeMedium
Job Summary
Fraud Prevention Manager at Preply leads the Fraud Operations team within Customer Care, owning strategy, operations, and people. Responsibilities include managing Fraud Specialists, defining the Fraud Ops roadmap, designing investigation standards and escalation protocols, tracking KPIs (chargeback rate, dispute resolution SLAs, false positives, exposure), establishing governance with Finance and leadership, translating frontline observations into actionable requirements for Product and Data, and driving continuous process improvements and governance for scalable fraud detection across a global marketplace.
Required Qualifications
- 6-8+ years of experience in fraud operations, payments risk, or financial crime with demonstrated people management experience
- Proven track record leading fraud or risk operations in a marketplace, fintech, or e-commerce environment
- Deep expertise in fraud investigation methodology, chargeback management, and fraud detection workflows
- Experience owning operational KPIs and translating data into decisions and priorities
- Strong people leadership: building teams, developing talent, and creating cultures of rigour and ownership
- Ability to translate operational observations into clear requirements for Product and Data, collaborating with PMs and data leads
- Strong data fluency with ability to identify gaps between ground realities and detection outputs
- Experience designing scalable processes and governance frameworks that outlast individuals
- Understanding of how AI and machine learning models are applied in fraud detection and how to partner with technical teams to drive improvements
- Nice to have familiarity with ML-based fraud detection and feedback loop workflows
- SQL or BI fluency (e.g. Looker, Tableau)
- Experience in a multi-currency, cross-border marketplace environment
- Certifications such as CFE or CAMS are a plus
- Experience with fraud detection platforms (e.g. Sardine, Sift, Feedzai, Kount)
Desired Qualifications
- Familiarity with ML-based fraud detection and feedback loop workflows
- SQL or BI fluency (e.g. Looker, Tableau)
- Experience in a multi-currency, cross-border marketplace environment
- Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS)
- Experience with fraud detection platforms (e.g. Sardine, Sift, Feedzai, Kount)
- An open, collaborative, dynamic and diverse culture;
- A generous monthly allowance for lessons on Preply.com http://preply.com, Learning & Development budget and time off for your self-development;
- A competitive financial package with equity, leave allowance and health insurance;
- Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub
- Access to free mental health support platforms;
- Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
- The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).
- Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
- We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
- Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
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