Fraud Manager
$94,879–$94,879 year
On-siteHauppauge, New York, United States
Job Summary
Oversee all fraud investigations, recovery, and mitigation for unusual activity, serving as the primary contact for Retail and Online Account disputes. Analyze customer account activity and real-time payment channels to detect, track, and report fraud losses across check, ACH, wire, debit card, and identity theft cases. Monitor high-risk transactions, update Debit card transaction rules, and collect financial documentation to support fraud claims. Work with vendors to verify controls, create SAR-related reports, and update policy and training documentation for retail staff. Coach the team, conduct risk assessments, perform account reconciliations, and ensure adequate controls for all bank products.
Required Qualifications
- Bachelor's Degree from a four-year college/university
- 5+ years of relevant work experience within the retail, e-commerce, and/or payments industry
- Strong knowledge of operational and fraud management life cycle and industry trends
- Strong bank regulatory knowledge including Reg E and Reg CC
- Excellent interpersonal skills and ability to interact with all employees, outside vendors, and other banks to claim loss funds
- Strong communication, verbal, and written skills
- Ability to function independently within a multi-task environment
- Demonstrates problem-solving and decision-making skills
Desired Qualifications
- Fraud-related certification is a plus
- NACHA certification (AAP and/or APRP) a plus
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