Fraud Investigator
RemoteUnited States
Job Summary
Monitor and research risk signals for customers and merchants to identify fraud, including identity theft and manipulated IDs. Review applications flagged for potential fraud and evaluate all new merchant partners during onboarding to ensure proper licensing. Conduct deep dives using application data, internal systems, internet searches, and third-party tools to determine legitimacy, while proactively calling potential victims. Manage inbound fraud claims and perform ad hoc research into uncommon scenarios. Collaborate across Sales, Operations, Fraud Analytics, and Compliance. Requires 2+ years of fraud detection experience, strong pattern recognition, and bilingual English/Spanish proficiency. Located in Richmond, VA, Arlington, VA, or remote.
Required Qualifications
- 2+ years of relevant experience in fraud detection, investigation, or related financial services experience
- Strong pattern recognition and attention to detail, with a strong commitment to quality, accuracy, consistency, and confidentiality
- Ability to conduct thorough research using multiple data sources
- Experience documenting processes, procedures, and investigation findings
- Excellent verbal and written communication skills
- Strong interpersonal skills; you're comfortable having difficult conversations with merchants
- Strong sense of ownership and motivation to stop fraudsters
- Proficiency in tools like Microsoft Excel and Word
- Ability to work independently and efficiently, both in-person and on work from home days
- Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
- High school diploma, GED, or equivalent certification
Desired Qualifications
- familiarity with fraud databases or investigative platforms is a plus
- Bilingual (English/Spanish) preferred
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