Fraud I
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Liaise with internal and external offices to maintain and monitor case files and logs. Match incoming correspondence from applicants and law enforcement officials with individual passport files. Process initial case paperwork, enter data, perform quality control reviews, and maintain paper and electronic file libraries. Complete and process pre-formatted letters to applicants and assist in processing applications referred by agencies and posts. Process fraud case paperwork by scanning cases, entering or updating applicant information into the National Fraud Database and Travel Document Issuance System, determining appropriate Class categories, and maintaining SharePoint libraries. Requires a high school diploma, three years of general office experience, and solid Microsoft Suite proficiency.
Required Qualifications
- High School Diploma
- minimum of three (3) years of general office experience
- Solid working knowledge of using the Microsoft Suite of Office Products (i.e., Word, Power Point, Excel, SharePoint and Outlook)
- Capable of performing repetitive tasks while maintaining a high level of accuracy, such as: lifting, standing, reaching, twisting, sealing envelopes, opening/sending mail, stacking, shredding, packing/moving/stacking boxes, un-stapling, paper-clipping, sorting, filing, and reading
- Possess comprehensive writing skills, ability to proofread correspondence, convey ambiguities, and correct deficiencies
- Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
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