Fraud & Dispute Associate
On-siteOmaha, Nebraska, United States
EXPIREDOmaha, Nebraska, United StatesOn-siteFull TimeEntry LevelHigh School Or EquivalentLarge
Full TimeEntry LevelHigh School Or EquivalentLarge
Job Summary
Investigate, evaluate, and process disputes/chargebacks for client card portfolios by contacting cardholders to verify potential fraud. Monitor systems for fraudulent behavior related to card usage and deliver customer experience through inbound and outbound calls. Understand compliance and verification procedures to process cardholder information while tracking cases within regulatory timeframes. Enter data into client-specific systems to record transaction and case details, and respond to inquiries from internal and external stakeholders regarding dispute lifecycles and claim status.
Required Qualifications
- High school diploma
- 0-2 years of financial or customer service experience
Desired Qualifications
- Knowledge of Regulation E and Regulation Z
- Knowledge of Visa and/or Mastercard operating regulations
- Experience with electronic funds transfer (EFT)
- Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
- Intermediate computer skills (40 WPM minimum)
- Strong problem-solving skills
- Strong decision-making skills
- Strong communication skills (written and verbal)
- Ability to work in a collaborative team environment
- Ability to prioritize workload
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