Fraud Detection & Prevention - Fraud Investigator - Mitigation
On-site · Portland, Oregon, United States
Job Summary
Fraud Investigator responsible for fraud detection and mitigation within a credit union setting. Key duties include actively monitoring fraud queues and reports, identifying fraudulent activity patterns across wire transfers and mobile fraud, performing risk assessments to determine whether activity constitutes fraud or could lead to losses, and taking appropriate action to stem losses or restrict accounts. Communicates with members, other financial institutions, and law enforcement as part of investigations; educates members about account-level risk and potential fraud. Requires strong operational experience, adaptability, and continuous improvement mindset, with emphasis on collaboration and attention to regulatory compliance.
Required Qualifications
- High School Diploma required
- 1 year of experience with bank loss prevention, with a demonstrated history of excellent judgement skills
- 1-3 years of experience in a customer service oriented role in financial services, and/or in back office operations in financial services
- Experience with banking, risk management, fraud detection/investigation experience preferred
- Excellent communication skills both written and verbal
- Understands procedures and policies related to transaction fraud, processing, and decision-making, to include general knowledge of fraud prevention controls and monitoring systems
- Effective analytical skills and organizational skills
- Outstanding interpersonal skills; a team player who encourages and models collaboration and positive problem resolution
- Exceptional communication, writing, and customer service skills, and ability to maintain professionalism and a positive attitude
- Manages time and resources to ensure all work is completed accurately and on schedule
- Ability to coordinate and complete a variety of assignments simultaneously and prioritize work
- Ability to collect and analyze information, problem solve and make decisions through observation and inference
- Ability to work well in a team environment that promotes inclusiveness and communication among team members with a constructive, respectful attitude
- Works independently, with minimal supervision
- Strong attention to detail; consistently achieve thoroughness and accuracy in work
- Understanding of credit union operations, procedures and applicable regulations
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