Fraud and Privacy Specialist
On-siteSydney, New South Wales, Australia or Fortitude Valley, Queensland, Australia
Job Summary
Manage fraud and privacy governance processes by investigating compromised accounts, form misuse, phishing, and scam ads. Respond to customer enquiries regarding privacy requests such as data access, deletion, and unsubscribe requests while maintaining the incoming fraud and privacy queue. Proactively identify risks to share with Risk, Legal, and Security teams. Prioritize tasks based on business needs within a fast-paced environment. This role supports the Customer Solutions & Operations team within REA Group, Australia's leading property resource, fostering a culture of privacy and compliance across sites.
Required Qualifications
- Experience in incident management or risk compliance for a tech platform or within real estate
- Excellent attention to detail
- Time management
- Prioritisation
- Communication skills
- Strong stakeholder management
- Continuous improvement mindset
- Comfort in working with a variety of CRM and inhouse systems
- Inquisitive and curious by nature
- Strong investigative experience
- Solutions-focused lens
- Ability to work productively in a fast-paced and agile environment
- Ability to persist and perform in ambiguous environments
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