Fraud Analyst
On-siteRuston, Louisiana, United States
Job Summary
Process a high volume of fraud alerts daily and weekly using the bank's fraud detection software, including check, deposit, ACH, wire, and elder abuse fraud. Investigate possible fraudulent activity detected through the fraud detection software, core system, and business units, then open cases in Verafin. Review and investigate debit card reorders with recent address changes, mobile deposits, and remote deposit capture transactions to detect and prevent fraud while ensuring endorsement requirements are met. Retrieve and review surveillance footage regarding fraud-related matters and reviews ATM deposits for possible fraud. Report cases involving potential abuse of vulnerable adults to Adult Protective Services as needed.
Required Qualifications
- at least two years of experience in a financial institution
- thorough knowledge of general fraud prevention
- understanding of banking business functions and processes
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- basic knowledge of computer applications such as the Internet, Outlook, Microsoft Word, Microsoft Excel and banking software
- Ability to use basic office machines including 10-key, computer keyboard, telephone, fax machine and copy machine
- Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor
- Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Community Trust
- frequently required to stand
- frequently required to walk
- frequently required to sit
- frequently required to use hands to finger, handle, or feel
- frequently required to reach with hands and arms
- frequently required to talk or hear
- occasionally required to stoop
- occasionally required to kneel
- occasionally required to crouch
- occasionally required to crawl
- frequently required to lift and/or move up to 10 pounds
- occasionally required to lift and/or move up to 25 pounds
- close vision
- ability to adjust focus
- maintaining a high level of professionalism
- maintaining confidentiality
- attention to detail
- This position operates in a professional banking environment
- routinely uses standard office equipment and digital tools such as secure financial systems, computers, phones, photocopiers, and scanners
- moderate noise level
- dynamic, collaborative, and inclusive workplace
- fast-paced, supportive atmosphere
- This role may occasionally require travel
Desired Qualifications
- Bachelor's degree (B. A.) from a four-year college or university
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