Fraud Analyst
RemoteMar, Markazi Province, Islamic Republic of Iran
Job Summary
Review and take action on orders in the review queue, ramping up toward a full daily volume while senior analysts handle 27+ orders per hour. Support customer and merchant calls during scheduled phone shifts and identify emerging fraud patterns to escalate to the team. Learn, retain, and apply analyst processes and procedures documented in Confluence, attending live meetings or reviewing recordings promptly. Maintain high integrity when handling sensitive data and adapt to shifting priorities while navigating multiple systems. This role develops sharp analytical judgment and pattern-recognition skills within a CX-first risk intelligence platform protecting ecommerce merchants.
Required Qualifications
- Strong attention to detail and the ability to spot patterns and anomalies in large volumes of information
- Clear, professional written and verbal communication skills
- Solid research and problem-solving skills, with sound judgment under time pressure
- The ability to learn quickly, retain detailed processes, and apply training consistently
- Comfort working independently in a remote environment while staying accountable to team goals and deadlines
- Adaptability to shifting priorities and comfort navigating multiple systems and tools at once
- A high level of integrity and discretion when handling sensitive customer and transaction data
- A results-driven, improvement-oriented mindset
- Proficiency with G Suite (Gmail, Docs, Sheets)
- a stable, reliable internet connection
Desired Qualifications
- Prior experience in fraud, research, financial services, or another analytical field preferred
- Proficiency with Metabase is a plus
- Undergraduate degree is preferred, but not required
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