Fraud Analyst (Call Center)
$18,000–$22,000 year
On-site · Phoenix, Arizona, United States
Job Summary
The Fraud Analyst II is responsible for reviewing customer accounts to prevent and detect fraud. The role involves conducting inbound and outbound calls, analyzing account activities, and making critical decisions affecting customer experience and risk management. Candidates must possess fraud analysis experience, customer service skills, and pass a mandatory assessment. Strong computer skills and the ability to multi-task in a call center environment are essential. The position requires a flexible work schedule and offers a contract duration of 12 months with a pay rate between $18 and $22 per hour.
Required Qualifications
- Experience in fraud analysis
- Customer Service/Call Center assessment with score of 80% or higher
- Strong customer service skills
- Proficiency with computers and navigation of multiple systems
- Ability to work a flexible schedule
- Experience working in a team environment
- Critical thinking and sound judgment skills
- Self-motivated and goal-oriented
- Ability to work in a fast-paced environment
- Excellent verbal and written communication skills
- Ability to handle difficult client issues
- Ability to multi-task and work independently
- Adaptability to changes
Desired Qualifications
- College degree or commensurate work experience preferred
- 2-4 years of customer service experience
- Inbound/Outbound call center experience and/or fraud experience
- Knowledge of banking operations
- Knowledge of fraud systems applications
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