Franchise Operations Coach - Dallas-Fort Worth, TX + Surrounding Area
On-siteFayetteville, Arkansas, United States or Fayetteville, North Carolina, United States
Job Summary
Conduct structured operations visits to approximately 50 assigned restaurants, assessing performance across back-of-house, front-of-house, food quality, and brand standards using official tools. Develop written improvement plans with clear priorities and timelines, then track visit scores, trends, and action plan progress weekly while flagging at-risk locations. Identify recurring operational patterns to surface systemic recommendations and validate implementation of new menu items and brand initiatives. Support new restaurant openings through pre-opening walkthroughs and initial post-opening visits, providing candid coaching feedback to GMs and operators. Travel significantly within the sub-region, including regular driving and occasional overnight stays, while documenting all observations in the designated field operations platform.
Required Qualifications
- Extensive sub-regional travel with regular driving and periodic overnight stays required
- Valid driver's license and clean driving record
- High-energy, restaurant-level coach who is passionate about developing people, executing standards, and delivering measurable operational results
- Demonstrated ability to observe, diagnose, and coach to specific operational gaps at the unit level
- Strong interpersonal and relationship-building skills; able to establish trust quickly with GMs and operators across diverse franchise groups
- Exceptional written and verbal communication skills, including the ability to write clear, actionable improvement plans and deliver candid coaching conversations
- Highly organized and self-disciplined; able to manage a portfolio of 50 restaurants independently with consistent follow-through
- Professionalism and tact in all franchisees, GM, and team member interactions
- Minimum of 2 years of restaurant operations experience
- Minimum Education: Bachelor's degree in Business, Hospitality, or a related field
Desired Qualifications
- experience as a multi-unit or above-restaurant leadership role is preferred (e.g., Area Manager, District Manager, or equivalent)
- QSR or fast-casual experience strongly preferred
- Coursework or certifications in coaching, leadership development, or restaurant management
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