Franchise Development Manager
On-siteFresno, California, United States
Job Summary
Conduct technical and strategic support for Franchise Owners to ensure alignment with Coverall brand standards. Allocate new and existing commercial cleaning customers to Franchise Business Owners based on geography and scope. Educate FBOs on growing their business base through Special Services and new customer sales while instructing them on Coverall systems to maximize efficiency. Serve as a subject matter expert in Core 4 processes, Hard Floor Care, Specialty Floor Care, and Window Cleaning, providing necessary training to Coverall employees. Manage the onboarding of new Franchise Owners through the "First Year Journey" program and act in place of the General Manager for local support center operations, including franchise sales and daily management. Requires proven experience in training, coaching, and the janitorial industry, with a background in franchising preferred.
Required Qualifications
- Proven experience in training, coaching and development
- Knowledge and experience in selling skills and territory and time management
- Ability to exercise discretion and sound independent judgment
- Strong ethics and values
- Ability to read and interpret documents, such as technical data, safety rules, operating and maintenance instructions and procedure manuals
- Ability to resolve conflicts/issues and see them as opportunities
- Is cool under pressure and does not become defensive or irritated
- Easily approachable
- Action-oriented with a drive for results
- Demonstrates perseverance by pursuing goals with energy, drive, and a need to finish
- Basic knowledge and skills in business math
- Ability to use formulas and perform job-related calculations
- Must have basic computer skills to include mobile technology, emails, and web applications
- Ability to speak effectively before groups of FBOs and their customers
- Ability to speak effectively before groups of Coverall employees
- Can motivate others and creates a climate in which people want to do their best
- Reliable transportation
- Valid driver's license
- Proof of car insurance
- Successful completion of a background check
Desired Qualifications
- Experience in the Janitorial industry to include all aspects of commercial cleaning processes, hard floor care and carpet care
- Background in Franchising
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