Franchise Account Manager, Specialist
RemoteUnited States
Job Summary
Serve as the frontline communication bridge for franchise operators, acting as the primary point of contact for quick, solutions-oriented customer service. Partner with leadership to onboard new franchise locations and manage setup across proprietary platforms like AcquireTM and DevHub. Proactively identify upsell opportunities, monitor portfolio health for retention risks, and handle billing updates with high accuracy. Assist in preparing Quarterly Business Reviews and collaborate with internal specialist teams to ensure projects meet client goals. Maintain error-free documentation for status reports and meeting agendas while building deep rapport with local franchise partners.
Required Qualifications
- 1–2 years of experience in digital marketing client services, B2B account management, sales/customer success, OR a marketing degree with relevant agency internship experience
- Demonstrated understanding of revenue, retention, and how digital marketing directly impacts business outcomes
- Exceptional written, verbal, and presentation skills with an ability to communicate rapidly and effectively across multiple stakeholders
- Comfort interpreting performance metrics, campaign data, and CRM platforms during client calls
- High coachability, active feedback seeking, and a strong drive to continuously expand digital marketing knowledge
- Must be a legal resident residing in one of the 50 United States
Desired Qualifications
- Exposure to franchise, co-op, or multi-location/multi-site marketing operations
- Hands-on experience with project management platforms (Slack, Monday.com, Outlook, Google Suite)
- Familiarity with franchise management platforms (e.g., AcquireTM, DevHub) and CRMs (HubSpot, Salesforce)
- Experience assisting with QBR prep, upsell discussions, or proposal development
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