FR - Réceptionniste tournant(e) (H/F/X)
On-siteIssy-les-Moulineaux, Île-de-France, France
Job Summary
Welcome guests from arrival to departure, ensuring a memorable experience through warm, efficient, and compliant check-in/check-out procedures. Process administrative tasks on the hotel's computer system, verify guest guarantees and reservations, and manage personal cash registers. Handle incoming calls, take reservations, and respond to diverse client requests while providing local tourist information. Serve the bar and breakfast service as needed, maintain workspace cleanliness, and enforce safety protocols including evacuation drills and accessibility rules. Collaborate closely with hotel departments to ensure seamless service delivery and implement assigned projects.
Required Qualifications
- Maitrise de l'anglais et d'une seconde langue
- Sens du service et de l'accueil
- Passion pour le client
- Compétences informatiques (OPERA Cloud, ResaWeb, Fastcom,...)
- Très bon relationnel, une excellente communication (interne et clientèle)
- Capacité à travailler efficacement en équipe et sens de l'initiative
- Sens du détail
- Organisation et rigueur
- Flexibilité et polyvalence
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