Foundry Client Services Manager, EMEA
RemoteLondon, England, United Kingdom
Job Summary
Build and retain long-term relationships with premier and strategic foundry partners, acting as their primary point of contact and connecting them with internal supporting functions. Partner with global Experience, Legal, Product, and Marketing teams to ensure smooth onboarding, licensing alignment, and optimal merchandising while gathering feedback to improve the partner experience. Travel globally within EMEA to meet directly with partners, represent Monotype at industry events, and lead strategic conversations on inventory and tooling needs. Measure and report partner success, opportunities, and KPIs to leadership, and advocate for necessary content and technical solutions.
Required Qualifications
- Highly organized and detail-oriented
- Experience using and improving CRM systems to track partner relationships and opportunities
- 5-10 Proven years of experience in partnerships or business development
- preferably within design, media, or IP-driven industries
- Strong empathy for and enjoyment working with people in creative industries
- Strong negotiation skills
- proven success in closing high-value or strategic deals
- Comfortable operating independently
- strong initiative and strategic thinking
- Willingness to learn a new industry
- experience to know when to be the SME and when to bring in a SME
Desired Qualifications
- Interest in creative fields such as art, type and design
- Fluency in an additional language such as French or German
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