Founding Enterprise Customer Success Lead
$100,000–$170,000 year
Remote · United States or New York City, New York, United States
Job Summary
Founding Enterprise Customer Success Lead responsible for end-to-end ownership of our largest enterprise accounts across national home care networks and health systems. Own pilot through expansion, run strategic executive-facing cadence calls, identify workflow gaps and automation opportunities, triage with engineering on technical issues, build repeatable onboarding playbooks, travel to client sites (~30%), and influence product roadmap based on enterprise needs. Requires 3-7 years in enterprise SaaS with CSM/solutions engineering/technical account mgmt, fluency with APIs, strong executive communication, and ownership mindset. NYC strongly preferred; exceptional remote candidates considered. Compensation includes base $120K–$170K (NYC) or $100K–$140K (Remote) with OTE up to $190K; equity offered.
Required Qualifications
- 3-7 years in enterprise SaaS—CSM, solutions engineering, or technical account management
- Technically fluent—comfortable with APIs, debugging, and working alongside engineers
- Operator mindset—you build systems, not just follow runbooks
- Executive presence—you translate technical complexity into business outcomes
- High ownership—you fix problems before being asked
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