Founding Customer Support Engineer
On-siteMunich, Bavaria, Germany
Munich, Bavaria, GermanyOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Own inquiries end-to-end for construction clients by solving integration breaks, debugging API failures, and shipping fixes via small PRs and data repair scripts. Automate support internally by defining agent boundaries within the workflow and build the foundational playbooks, macros, and help center from scratch. Kill recurring issues by analyzing ticket patterns to push product changes that eliminate entire ticket classes. Report key metrics on response times and resolution rates to Customer Value Engineers. Work five days a week from the Munich office with occasional travel, requiring native German and fluent English.
Required Qualifications
- 1 - 2 years in a technical, customer-facing role: Customer Success or Support Engineer, Solution Engineer, Implementation, TAM or similar
- You're comfortable in APIs, logs, SQL and data flows and can debug across systems you didn't build
- You know when an issue is the integration, the data or the product
- You can explain a failed integration to an engineer and to a non-technical customer stakeholder, and both walk away clear
- You want to understand how the product works under the hood instead of treating it as a black box
- You are willing to work five days a week from our Munich office with occasional customer travel
- You are native in German and fluent in English
Desired Qualifications
- Ideally, you have initial experience with Construction Tech, Supply Chain or Logistics SaaS experience
- early-stage startup experience (<50 employees) where you built processes from scratch
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