Founding Customer Success Manager
On-site · San Francisco, California, United States
Job Summary
As the founding Customer Success Manager, you will build the customer success function and manage a portfolio of high-value enterprise customers to enhance retention and net revenue retention (NRR). Responsibilities include managing customer relationships, proactive monitoring of customer health, and developing success processes. Ideal candidates demonstrate strong strategic and technical understanding, effective communication skills, and a process-oriented mindset. A minimum of 4 years of experience working with enterprise clients in consulting is preferred.
Required Qualifications
- Strategic and technical ability to understand document processing challenges
- Process-oriented skill to establish scalable success processes
- Data-driven approach to track and analyze customer health metrics
- Exceptional communication skills to engage technical practitioners and executive stakeholders
- Proactive and independent work ethic
Desired Qualifications
- Experience working with Enterprise clients in consulting for 4+ years
- Familiarity with ML/AI infrastructure or developer tools
- Technical background or strong interest in AI/ML
- Experience at a high-growth startup
- Established relationships in the ML/AI ecosystem
- Demonstrable experience growing accounts and driving expansions
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