Founding Customer Success Manager
Hybrid · Palo Alto, California, United States
Job Summary
As the first Customer Success Manager at Coris, you will own the post-implementation success of customers, partner with leading SaaS platforms and fintechs to enhance value, and act as the voice of the customer. Key responsibilities include managing the entire customer lifecycle, conducting account reviews, proactively assessing customer health, and developing foundational Customer Success processes. Ideal candidates have 4–7 years of relevant experience, are adaptable in an early-stage environment, and possess a strong ability to drive customer advocacy and renewals.
Required Qualifications
- 4–7 years of experience in Customer Success / Account Management at a B2B SaaS or fintech company
- Proven experience driving renewals and customer advocacy
- Ability to lead executive conversations
Desired Qualifications
- Experience with technical products (APIs, data platforms, risk/fraud tooling)
- Experience in building or scaling a Customer Success function
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