Founding Account Manager
$100,000–$180,000 year
On-siteLondon, England, United Kingdom or New York City, New York, United States
Job Summary
Lead onboarding and go-live execution by building structured implementation plans and coordinating cross-functional resources for seamless client launches. Drive account governance through executive updates, SLA compliance oversight, and tailored success plans while proactively mitigating delivery risks to secure renewals. Collaborate with Operations, Claims, and Product teams to resolve issues rapidly and identify upsell opportunities across new lines and geographic regions. Translate operational learnings into scalable playbooks to support long-term growth. This role requires 5 to 10 years of B2B Account Management experience in InsurTech or FinTech, managing enterprise accounts valued at $150k+ ACV. Based in New York or London with full work authorization, the position offers a base salary of $100K–$180K plus quarterly bonuses and equity.
Required Qualifications
- 5 to 10 years of experience in high-touch, relationship-driven Account Management within B2B core infrastructure, enterprise software, or complex operational services
- Proven track record of managing enterprise accounts valued at $150k+ Annual Contract Value (ACV)
- Demonstrated history of hitting or exceeding revenue and performance targets within the past 12 months
- Relevant background in InsurTech, FinTech (B2B/B2B2C), RegTech, PropTech, ConstructionTech, LegalTech, Logistics, Manufacturing, or Government Tech sectors
- Knowledge of insurance industry mechanics or third-party administration
- Stable employment trajectory, with no more than 3 job moves within the past 5 years
- Must be based in (or willing to relocate to) London or New York City
- Full legal authorization to work in the UK or US without requiring current or future sponsorship
- Ability and willingness to work fully on-site in a high-intensity, high-output office environment
Desired Qualifications
- Pure Customer Success experience
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