Forward Deployed Engineer
On-siteJohannesburg, Gauteng, South Africa
Job Summary
Partner with customers to understand operational challenges and translate open-ended problems into clear technical designs. Build AI agents that integrate with customer systems and perform real tasks, then own deployments including reliability, performance, and continuous improvement. Test with real data, measure outcomes, and iterate based on results while collaborating with Product & Engineering to ship high-quality solutions. Contribute to tools, documentation, and best practices that scale customer delivery. This hands-on generalist role requires navigating ambiguity and working across systems as enterprises become AI-driven organizations.
Required Qualifications
- 5+ years of experience in software engineering or technical problem-solving roles
- Strong fundamentals in software design, system thinking
- Experience working across systems, integrations, and data flows
- Comfort working directly with customers and owning ambiguous problems
- Clear communication skills and a strong ownership mindset
- Curiosity and interest in building AI-powered systems that work in practice
Desired Qualifications
- Experience in forward-deployed, solutions engineering, or customer-facing roles
- Exposure to AI agents, automation, or conversational systems
- Experience operating and improving production systems
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