Forward Deployed Engineer
$150,000–$250,000 year
Remote
Job Summary
Lead onboarding for strategic customers by providing training, diagnosing platform issues, and guiding configuration to ensure long-term adoption. Conduct Quarterly Business Reviews to review usage metrics and identify expansion opportunities while acting as a trusted advisor to optimize Tailscale usage. Serve as the internal voice of the customer by relaying feedback to product and engineering teams and maintaining technical documentation repositories. Collaborate with sales, product, and support to drive handoffs and resolve critical issues. Report directly to the Team Lead, Customer Success Engineers, with a target OTE of $150,000–$250,000.
Required Qualifications
- 6+ Years in a technical role
- minimum 2 years of customer-facing experience
- Experience working with enterprise customers in a consultative capacity
- Strong understanding of networking, VPNs, and security principles
- Experience with cloud infrastructure (AWS, GCP, Azure)
- Experience with tools like Docker, Kubernetes, and other DevOps technologies
- Prior experience in a customer-facing technical role such as Technical Support Engineer, Solutions Engineer/architect, or Customer Success Engineer at a SaaS company
- Ability to clearly explain complex technical concepts to a diverse audience
- Strong written and verbal communication skills
- Analytical mindset and troubleshooting skills
- Ability to think critically and methodically to resolve complex technical issues
- A passion for delivering excellent customer service
- A strong focus on building long-term customer relationships
- Ability to manage multiple customer accounts
- Ability to prioritize tasks
- Ability to keep projects on track
- Strong time management and organizational skills
- A collaborative mindset
- Ability to work cross-functionally with product, sales, and engineering teams
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