Forward Deployed Engineer
On-siteSan Mateo, California, United States
Job Summary
Lead complex end-to-end deployments of Jean-Paul in production alongside strategic customers, owning discovery, technical scoping, connectivity, and rollout while partnering directly with customer engineering and business teams. Enable customer users to build skills, context, and connections so use cases keep shipping independently, then expand across business functions to seed champions and turn single-team results into internal stories that drive broader platform adoption. Map new customer landscapes by surfacing high-value use cases and ranking them for leadership visibility, then own the technical landing by deploying into unique environments like customer VPCs, on-prem Docker hosts, and behind firewalls. Wire the AI provider, establish SSO, and build custom MCP servers to unblock connectivity, while advising honestly on solution fit and closing the loop with product to shape the roadmap based on field feedback.
Required Qualifications
- 5+ years of hands-on engineering or technical deployment experience
- real infrastructure work (Linux, Docker, networking, at least one major cloud, enterprise SSO/OAuth scar tissue)
- Have built or deployed systems powered by LLMs or agents
- understand how model behaviour actually affects what a user experiences
- Know the difference between a connected system and a usable one
- have the judgment to build the context layer that makes an agent trustworthy
- Are comfortable sitting with a confused stakeholder, no spec
- can surface a future state they couldn't articulate themselves
- Have made other people better at something technical
- Are comfortable being first
Desired Qualifications
- San Francisco preferred
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