Forward Deployed Engineer - India
On-siteBengaluru, Karnataka, India or Gurugram, Haryana, India
Job Summary
Manage customer escalations end-to-end by triaging production issues, analyzing logs and telemetry to identify root causes, and ensuring timely resolution or engineering handoff. Deploy and configure the Ciroos AI SRE Teammate in customer environments, designing alert normalization policies and building integrations across ServiceNow, Microsoft Teams, and observability platforms like Dynatrace. Support migrations, go-lives, and platform optimization by replicating correlation rules, troubleshooting failures, and feeding field learnings back to Engineering to continuously improve the platform. Own implementation activities from setup through production readiness while maintaining operational excellence through accurate documentation and seamless cross-team collaboration.
Required Qualifications
- 3–6 years of hands-on experience in SRE, DevOps, Production Engineering, Platform Operations, or Technical Support
- exposure to customer escalations, deployments, implementations, and production operations
- Strong troubleshooting and engineering mindset
- ability to debug complex production issues
- understand distributed system behavior
- write code or scripts (Python, Go, or Java) to automate tasks, reproduce issues, and build operational tooling
- Solid experience with cloud-native technologies
- Kubernetes
- AWS/Azure/GCP
- CI/CD pipelines
- observability platforms
- Hands-on expertise in integrations and automation
- REST APIs
- webhooks
- event-driven workflows
- alert correlation
- normalization rules
- regular expressions
- ITSM platforms (e.g., ServiceNow)
- reliable error handling
- Excellent documentation and collaboration skills
- ability to write actionable bug reports
- maintain runbooks
- communicate clearly across teams
- ensure seamless operational continuity
- Familiarity with AI-assisted engineering tools
- Ownership-driven and customer-focused
- ability to support a global customer base
- manage production incidents
- deployments
- migrations
- critical operational events
- from our Bengaluru or Gurugram office
Desired Qualifications
- Experience migrating a customer off an incumbent AIOps / alerting platform (BigPanda, Moogsoft, PagerDuty, Elastic, Splunk)
- Experience building lightweight internal tooling (Python / Node / bash) to speed up validation, migration, and monitoring
- Familiarity with LLM-powered / agentic AI workflows and their operational quirks
- Prior customer-facing support or FDE / solutions-engineering experience
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