Forward Deployed Engineer (Founding Customer Engineer)
$140,000–$185,000 year
On-site · San Francisco, California, United States
Job Summary
Founding Front Deploy Engineer responsible for end-to-end customer relationships, coaching AI agents on product positioning and sales workflows, analyzing conversation logs for product insights, translating feedback into feature requests, and building automation workflows to scale the customer engineering function. You’ll own the customer journey from onboarding through ongoing success, collaborate closely with the CTO to shape product, and document the customer engineering playbook from scratch.
Required Qualifications
- 0–3 years of experience in a customer-facing technical role in SaaS
- Strong written and verbal communication skills; comfortable leading product demos and customer onboarding sessions
- Hands-on experience building automation workflows to scale customer-facing tasks (scripting, APIs, or low-code/no-code tools)
- Experience analyzing customer feedback and conversation logs to identify patterns and inform product decisions
- Ability to work cross-functionally and translate customer needs into concrete product improvements
- Experience coaching or configuring AI agents for sales contexts — defining tiers, personas, and pricing conversations is a plus
- Must be authorized to work in the United States without visa sponsorship
- Must be able to work on-site in San Francisco, CA
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