Forward Deployed Engineer
Remote
Job Summary
Debug and troubleshoot complex deployment and integration challenges across customer environments for banks, government agencies, and insurance companies. Work directly with customer engineering and platform teams to deploy products into enterprise environments, designing integrations across AI workflows, APIs, and governance systems. Translate customer deployment challenges into actionable feedback for product and engineering teams while helping stakeholders navigate enterprise AI governance and approval workflows. Bridge product, engineering, and customer needs by surfacing patterns that improve platform implementation playbooks. This role supports the East Coast US client base and requires occasional evening calls to collaborate with the India team.
Required Qualifications
- 3-8 years post-undergraduate professional experience
- 1+ year post-graduation with a master's
- Strong software engineering experience
- Experience in distributed systems
- Experience with Kubernetes
- Experience with APIs
- Experience in platform engineering
- Experience in enterprise integrations
- Infra engineer or DevOps background at a startup, big solutions company, or consulting firm
- Customer-facing deployment experience
- Comfortable interfacing with customer engineering, security, and compliance teams
- Strong scripting fluency
- Ability to navigate complex technical and organizational environments independently
- Comfortable with East Coast US or UK timezones
- Available for occasional evening calls to collaborate with the India team
Desired Qualifications
- Master's or beyond in Computer Science, Engineering, or related field
- Familiarity with Generative AI systems
- Familiarity with LLM applications
- Familiarity with AI infrastructure
- Familiarity with model deployment workflows
- Experience working in financial services
- Experience working in healthcare
- Experience working in government
- Experience working in other regulated industries
- Familiarity with enterprise security
- Familiarity with governance workflows
- Familiarity with compliance workflows
- Familiarity with risk management workflows
- Experience with AI evaluation
- Experience with guardrails
- Experience with observability
- Experience with monitoring systems
- Prior FDE, Solutions Engineering, or Implementation Engineering at a high-growth AI infrastructure or AI tooling startup
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